We do not have access to any information that you do not via the tracking information provided, and we do not have any control over the package once it leaves our hands. If you have questions regarding the tracking information please contact the USPS, UPS, or FedEx directly.
USPS Priority: Orders shipped via USPS Priority have tracking and delivery confirmation. You can track your package via the link provided to you from Shipstation once the label has been created, or manually at USPS.com or by pasting it into a search engine such as Bing or Google. USPS does provide delivery confirmation, but many times the shipment does not show up in tracking until it reaches its city of destination. Please allow up to 24 hours for tracking information to become available online. We’ve found orders shipped via Priority typically take 2-4 business days for delivery from the date shipped to the lower 48 United States. It is extremely common for the package not to update after leaving the origin state until it reaches the destination state as they are not always scanned in between.
Please note that while we guarantee delivery of package, and 2-4 business days for delivery is typical, we do NOT guarantee shipping times for orders shipped via USPS Priority. The USPS does not either. Priority packages are not considered lost and USPS claims are not accepted until there have been no updates for 10 business days.
FedEx: Shipping times for orders shipped via FedEx depend on the method selected. You can track your package via the link provided to you from Shipstation once the label has been created, or manually at FedEx.com or by pasting the tracking number into a search engine such as Bing or Google.
When you buy any product from our site, we guarantee the order will be shipped to the address we are given. If the tracking shows it is delivered to the address we are given, from that point we are not responsible for lost or stolen packages. If the tracking shows your package was delivered but you claim it was not received we will not be able to reship – you must file a claim with the shipping company.
If the package is returned for any reason a refund will be issued to the payment method used for the order, less shipping and restocking fee.
Shipping costs are not refundable. If we are given an incomplete or wrong address and the ordered is returned to us as a result, a refund will be issued for the order total less shipping. The customer will be responsible for placing a new order with new shipping fees. If the error was made on our part, we will pay secondary shipping fees or refund the cost of the entire order.
We do not have access to any information about the package once it’s in transit with the tracking or otherwise that you do not via the tracking number provided.
The products, instructions, and claims on this site have not been evaluated by Viable Solutions dba Viable HS LTD or the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, or substitute for advice from a physician or health care professional. Please contact your physician or health care professional directly with questions regarding these products before purchasing from our store. All products contain less than 0.3% THC (the THC disclaimer is for our credit card processor, we don’t sell any products that contain THC).
We do not ship to the following states, cities and counties in the US where there are potential legal issues with Kratom: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver CA, San Diego CA, Jerseyville IL, City of Oceanside CA, Ontario OR, Alton IL, and Columbus MS. Furthermore, Kratom is also banned in the following countries where shipment cannot be executed: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam.
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