Shipping Policy

ORDERS PLACED BEFORE 2PM EST MON THROUGH FRI (EXLUDING HOLIDAYS) SHIP OUT THE SAME DAY

ORDERS PLACED AFTER 2PM EST, OR ON HOLIDAYS OR WEEKENDS, SHIP OUT THE NEXT BUSINESS DAY.

When tracking your shipment, please allow for 1-2 business days for the tracking to update.

Please note, shipping times for FedEx and UPS are in BUSINESS DAYS from the date shipped. Business days do not include weekends or holidays. For example, if you place an order via UPS or FedEx 2 Day on Wed evening, the order would ship Thur. Since their shipping is in business days it would be delivered on Mon. If that Mon happened to be a holiday, then the package would be delivered on Tues. Same applies to Overnight or Next Day orders that ship on Fridays. Sat delivery of FedEx and UPS packages can be arranged if we are notified in advance and the additional charge is paid.

If you have additional shipping questions, please contact us at help@viablekratom.com

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The products, instructions, and claims on this site have not been evaluated by Viable Solutions dba Viable HS LTD or the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, or substitute for advice from a physician or health care professional. Please contact your physician or health care professional directly with questions regarding these products before purchasing from our store. All products contain less than 0.3% THC (the THC disclaimer is for our credit card processor, we don’t sell any products that contain THC).

We do not ship to the following states, cities and counties in the US where there are potential legal issues with Kratom: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver CA, San Diego CA, Jerseyville IL, City of Oceanside CA, Ontario OR, Alton IL, and Columbus MS. Furthermore, Kratom is also banned in the following countries where shipment cannot be executed: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam.